Can you help me resolve a technical issue I'm experiencing?

### Can you help me resolve a technical issue I'm experiencing?

Yes, just let us know what the issue is. Once you share more specifics, we'll be able to guide you through the appropriate steps to resolve your issue.

### **I can't see the Share button.**

The **Share** button should be visible in two locations: below the course card within your dashboard or if you are inside the course, at the top of your screen.

If you can't see it, here are a few things to check:

* Make sure you are not currently previewing the course. You will know if you are in preview mode if the Preview toggle at the top of the screen is green. Switch this off and the **Share** button will appear.
* Make sure you're logged into the correct account (especially if you have multiple accounts)
* Verify you're in the correct workspace if you have access to multiple workspaces
* Try refreshing your page.

If you're still having trouble after trying these steps, please let us know and we will connect you to support.

### Why am I losing my progress while creating a course?

Coassemble automatically saves your progress as you build your course, so you shouldn’t lose any work. If you’re experiencing lost progress, it may be due to an unstable internet connection. Try refreshing your page or checking your connection to ensure everything is syncing properly. If the issue persists and you suspect a bug, please report it to our support team.

### How do I add due dates and expiry dates?

Because Coassemble focuses on content creation and flexible delivery, automated "due dates" or “completion dates” are not built into the platform. Instead, these deadlines are typically managed within the external platform you use to host or share your Coassemble content (such as your own LMS via SCORM or your HRIS).

If you are sharing your course via a direct share link and need to restrict access by a certain date, you can do so manually by following these steps:


1. Navigate to the **Courses** tab on your sidebar.
2. Select **Share** under the specific course you wish to manage.
3. Under **Who can access this course?** change the setting to **No one (course disabled)**

**Note:** Turning off access will immediately prevent anyone from launching the course, effectively acting as a hard expiry date for your content.

### **Why can't I see my course in the dashboard on Coassemble?**

There could be a few reasons for this:

* If you have a large number of courses in your account, you may need to scroll down the page or select **Show more courses**
* Check that you haven't typed something in the search bar. This will filter out courses based on your search words.
* If you have access to folders, the course might be in a folder. Check if you've accidentally moved it into a folder. You can easily move it back to the main dashboard if needed.
* Check that you are logged into the correct account if you have multiple accounts.
* Check that you are in the correct workspace if you have access to multiple workspaces.
* There could be a technical glitch. Try refreshing your page to see if that helps.

If none of these options help, please let us know as there may be a bug. If you have recently downgraded or upgraded your plan, this has no impact on being able to view your courses within your workspace.

### I think there is a bug. How do I report a bug?

You can report a bug using our in-app support. Provide as much detail as possible. Our team will be in contact with you via email to troubleshoot further if needed or to let you know there has been a resolution.

### **How do I ask learners to provide a longer typed response to a question?**

A short answer question in Coassemble requires learners to type a written response. Since these questions are automarked, the correct answer must be entered exactly as the learner will type it. For this reason, they work best for simple, one-word or numerical answers. For example:

*“What is the capital of France?” (Answer: Paris)*

If you are looking to collect longer responses that require manual grading, or reflective responses/feedback, there is not a native way to do that within Coassemble. You can use the Embed screen to embed a third-party tool in your course to capture this information.


### Where is the learner dashboard?

If you are looking for a centralized learner dashboard or a student portal within Coassemble, you’ll notice that one doesn't exist. This is a deliberate design choice because **Coassemble is primarily a knowledge transfer tool**, rather than a traditional Learning Management System (LMS).

Our goal is to prioritize the speed and ease of sharing information, creating as little friction as possible for your audience.

#### Delivering content where your learners are

Because Coassemble is designed to be flexible, it can either stand alone or complement your existing tech stack. You can share your courses wherever your learners already spend their time:

* **Direct links:** Share a unique URL via email, or pin it to a company intranet page for instant access.
* **Slack integration:** Send training directly into your team's **Slack** channels.
* **API and integrations:** Use our **API** to embed knowledge directly into your own custom apps or websites.
* **Using your existing LMS:** If your organization already uses an LMS for record-keeping and management, you can simply export your Coassemble content as a **SCORM** file and upload it to your platform. This gives you the best of both worlds: Coassemble’s easy authoring and your LMS’s reporting.

#### Creating a central access point

If you don't use an LMS but still want your learners to see multiple courses at once, there’s multiple ways to do this:

#### Using a Collection

The simplest way to group content within Coassemble is to create a **Collection**. This creates a single, dedicated page for your learners to visit, where they can view and launch all the courses you’ve assigned to that group. It serves as a focused "hub" without the complexity of a full-scale dashboard.

#### Integrating with your existing tech stack

Since you can include share links anywhere, you aren't restricted to a specific platform. You can build your own "learning menu" in the tools your team uses every day, such as:

* **Communication tools:** List available courses in a pinned message or a dedicated "Training" channel in **Slack** or **Microsoft Teams**.
* **Project management:** Add links to relevant training modules directly within **Trello** cards, **Asana** tasks, or **Notion** databases.
* **Company intranets:** Embed course links into your **SharePoint** site, **Confluence** pages, or even a simple internal Google Site.
* **Custom portals:** If you have an existing company portal, you can design a custom landing page that matches your branding and simply link the course share links to your own buttons or icons.

By placing links where work is already happening, you ensure that knowledge transfer is a natural part of the learner's workflow.

Common questions: Troubleshooting

Release notes

General

What is Coassemble?

Coassemble terminology explained

Accessing the login page

Getting to know your Coassemble workspace

Build the business case for Coassemble

Getting started: Common questions

How do I sign up for a Coassemble account?

What file types can I transform into a course?

What is a screen?

What tone should I select?

What is a collection?

Can I use Coassemble as an LMS?

How to log in to your account

Getting started

Connecting to Google Drive or OneDrive

Convert a presentation into an online course

Your knowledge

Usage limits

Identified Recipients and Anonymous Recipients

Logging in with Microsoft

Folders

Creators

Transfer ownership of your workspace

Configuring your email preferences

Common questions: Workspaces

How to delete a creator

Managing account, workspace, and billing settings

Organizing courses with folders

Your workspace & settings

How to upload custom fonts in Coassemble

How to save a legacy course theme

Brand kit: Saving pre-existing themes

How to apply Brand voice when generating courses

Brand voice

Asset library

Managing logos

How to create and configure themes

Managing and defaulting themes

Using the Brand kit

Brand Kit: A complete guide

How to edit video details

Brand kit

AI image generation

Generate a screen with AI

Refine with AI

Difference between transforming a document and converting a presentation

Coassemble's AI

Screens

Creating courses from scratch

Deleting courses

Duplicating courses

Enforce completion of videos

Generate a course with AI

The Finish screen

The Quiz screen

Transforming a document to a course

Translations

Images

Upload your videos to your course

Which screen should I use?

How do I create a course?

Common questions: Course creation

How to Upload Videos to Your Course

Narrating translations

Narration

Publishing

Loom integration

How to preview and review a course

Customizing course appearance with Themes

Managing and editing your course

Guide to AI Narration Tokens in Coassemble

Create & customize

Sharing course links & invitations

Collections: create, customize, share, and track learning paths

How to import a course from a template link

How to share your courses

Sharing courses with Slack

SCORM packages and translations

Exporting courses as SCORM

Common questions: Sharing

Template links

Email invitations

How to Add Your Coassemble Courses to Another Platform

How Coassemble tracks unique anonymous users

Sharing

How to filter Course insights by date range

Course insights

Link Insights

SCORM usage

Common Questions: Tracking Learners, Reporting, and Limits in Coassemble

Detailed Quiz results

Sentiment

Analyzing course-level Insights

Analyzing Collection-level Insights

Tracking content performance with Insights

Insights

Flow

Pulse

Embed Core

Embed Automate

Embed Partner

Overage, bands, and rates

Payments, billing, and subscriptions

Plans and advanced features

Explore best practices for sharing your knowledge.

Accessibility

Assessment: Best practice for quizzes

Coassemble is WCAG 2.2 Level AA Conformant

Best practices

SCORM files not loading

SCORM session errors on Apple devices

Why isn't my Embed screen working?

What do I do if there is a bug?

Requesting a password reset link

Setting a new password

How to change or reset your password

Troubleshooting

SOC 2 compliance

Coassemble's approach to AI

AI & data security

Data security & AI

API keys

Passing identity (and tenant context) in embedded sessions

Notion

YouTube

Hubspot

Arcade

Vimeo

Unsplash

360Learning

aNewSpring

Docebo

Embed and Stripe: How to Sell Access Using Your Own Checkout and Coassemble Embed

Connections & Integrations

Upcoming plan changes

Updates and communication

Resources specifically for Embed (previously referred to as Headless course creation). These are resources that previously lived on the Headless Resources Hub.

Coassemble Embed Partner Security, Data Protection & AI FAQ

Default usage caps for clients

Managing tenant caps

Accessibility guide

AI and Data Security for Coassemble Embed Partners

Coassemble vs. Articulate: Feature comparison guide for course authoring teams

Competitor analysis

Designing effective microlearning courses

How to access and interpret the Headless usage report

How to handle competitor objections when positioning your Embed solution

Guide to pricing models for Coassemble Embed and key competitor benchmarks

Sales enablement guide: Driving user adoption

Customer testimonials for Coassemble Embed course creation (sales enablement)

Our mission: Barrier-free knowledge transfer (partner-friendly positioning language)