### How do I get a demo of the platform?

Coassemble is a self-service platform, meaning you can dive in and start building immediately without waiting for a sales call. We don't offer live demos for standard plans because the best way to experience the platform is to **[get started building](http://coassemble.com/build),** sign up for a free account and explore the tools yourself. If you require an enterprise plan, for advanced technical needs such as **Standalone SCORM export**, **API-based embedding**, or **translations**, reach out to us and we will loop you in with our team. These options start at $2,000 per year. 


### **What if I need help while building my first course?**

Since we are a self-service platform, we’ve built an extensive **[Help Center](https://support.coassemble.com/)** and offer in-app support. We recommend starting with a Free account to see how intuitive Coassemble is. If you find your needs are scaling beyond our self-service plans, our team is here to help you transition to an Enterprise tier.


### Can you develop custom features for our specific needs?

We always love hearing feedback, and customer input plays a big role in shaping our roadmap! While we can’t guarantee specific feature requests, we’re constantly improving Coassemble based on what our users need. If you have enterprise-level requirements, reach out to our team—we’d be happy to discuss potential solutions.


### **Why was I asked to provide my company's website, but now I am signed up for the free plan and none of my courses are branded?**

As part of our entry experience, we ask that you provide your website and logo so we can give you an idea of the full capabilities of Coassemble. To access the ability to upload your logo to your course and remove Coassemble, you will need the Team plan or above.

Getting started: Common questions

Can I use Coassemble as an LMS?

What file types can I transform into a course?

What tone should I select?

What is a screen?

What is a collection?

Coassemble terminology explained

What is Coassemble?

Build the business case for Coassemble

How do I sign up for a Coassemble account?

How to log in to your account

Accessing the login page

Getting to know your Coassemble workspace

Getting started

Release notes

Getting help: How Coassemble support works

General

Connecting to Google Drive or OneDrive

Convert a presentation into an online course

Your knowledge

Configuring your email preferences

Folders

Transfer ownership of your workspace

Common questions: Workspaces

Organizing courses with folders

How to delete a creator

Managing account, workspace, and billing settings

Creators

Your workspace & settings

Brand kit: A complete guide

Managing logos

Managing and defaulting themes

Creating and configuring themes

How to upload custom fonts in Coassemble

Asset library

Brand voice

How to save a legacy course theme

Transitioning to Brand kit for legacy users

Brand kit: Saving pre-existing themes

Brand kit for users on Free

How to apply Brand voice when generating courses

Using the Brand kit

How to edit video details

Brand kit

Creating courses from scratch

Coassemble's AI

Transforming a document to a course

Common questions: Course creation

Upload your videos to your course

How do I create a course?

Videos

AI image generation

Deleting courses

Generate a screen with AI

Refine with AI

Translations

Screens

Difference between transforming a document and converting a presentation

Generate a course with AI

Narration

The Finish screen

Enforce completion of videos

Images

Publishing

Loom integration

Customizing course appearance with Themes

How to preview and review a course

Managing and editing your course

Duplicating courses

Which screen should I use?

The Quiz screen

Create & customize

How Coassemble tracks unique anonymous users

Template links

How to import a course from a template link

How to share your courses

Sharing courses with Slack

Collections

SCORM packages and translations

Exporting courses as SCORM

Common questions: Sharing

Email invitations

Can I add my courses to another platform?

Sharing course links & invitations

Sharing

Analyzing course-level Insights

Analyzing Collection-level Insights

Tracking content performance with Insights

Link Insights

Sentiment

SCORM usage

Common questions: Insights

How to filter Course insights by date range

Course insights

Detailed Quiz results

Insights

Token usage

How do I upgrade from the free plan?

Team plan

Logging in with Microsoft

Free Plan

Payments, billing, and subscriptions

Enterprise plan

Plans and advanced features

Explore best practices for sharing your knowledge.

Assessment: Best practice for quizzes

Accessibility

Coassemble is WCAG 2.2 Level AA Conformant

Best practices

Why isn't my Embed screen working?

Where is the learner dashboard?

SCORM files not loading

What do I do if there is a bug?

SCORM session errors on Apple devices

Common questions: Troubleshooting

Requesting a password reset link

Setting a new password

How to change or reset your password

How do I ask learners to provide a longer typed response to a question?

Troubleshooting

Coassemble's approach to AI

AI & data security

SOC 2 compliance

How do I remove a creator's access to Coassemble?

Data security & AI

YouTube

Notion

Vimeo

Unsplash

Arcade

Hubspot

Docebo

aNewSpring

360Learning

Connections & Integrations

Headless course creation – Q&A

Security questions

Headless course creation

Guide

Support.coassemble.com

Getting started: Common questions

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