Can you help me resolve a technical issue I'm experiencing?

### Can you help me resolve a technical issue I'm experiencing?

Yes, just let us know what the issue is. Once you share more specifics, we'll be able to guide you through the appropriate steps to resolve your issue.


### **I can't see the Share button.**

The **Share** button should be visible in two locations: below the course card within your dashboard or if you are inside the course, at the top of your screen.

If you can't see it, here are a few things to check:

* Make sure you are not currently previewing the course. You will know if you are in preview mode if the Preview toggle at the top of the screen is green. Switch this off and the **Share** button will appear.
* Make sure you're logged into the correct account (especially if you have multiple accounts)
* Verify you're in the correct workspace if you have access to multiple workspaces
* Try refreshing your page.

If you're still having trouble after trying these steps, please let us know and we will connect you to support.


### Why am I losing my progress while creating a course?

Coassemble automatically saves your progress as you build your course, so you shouldn’t lose any work. If you’re experiencing lost progress, it may be due to an unstable internet connection. Try refreshing your page or checking your connection to ensure everything is syncing properly. If the issue persists and you suspect a bug, please report it to our support team.


### How do I add due dates and expiry dates?

Because Coassemble focuses on content creation and flexible delivery, automated "due dates" or “completion dates” are not built into the platform. Instead, these deadlines are typically managed within the external platform you use to host or share your Coassemble content (such as your own LMS via SCORM or your HRIS).

If you are sharing your course via a direct share link and need to restrict access by a certain date, you can do so manually by following these steps:


1. Navigate to the **Courses** tab on your sidebar.
2. Select **Share** under the specific course you wish to manage.
3. Under **Who can access this course?** change the setting to **No one (course disabled)**

**Note:** Turning off access will immediately prevent anyone from launching the course, effectively acting as a hard expiry date for your content.


### **Why can't I see my course in the dashboard on Coassemble?**

There could be a few reasons for this:

* If you have a large number of courses in your account, you may need to scroll down the page or select **Show more courses**
* Check that you haven't typed something in the search bar. This will filter out courses based on your search words.
* If you have access to folders, the course might be in a folder. Check if you've accidentally moved it into a folder. You can easily move it back to the main dashboard if needed.
* Check that you are logged into the correct account if you have multiple accounts.
* Check that you are in the correct workspace if you have access to multiple workspaces.
* There could be a technical glitch. Try refreshing your page to see if that helps.

If none of these options help, please let us know as there may be a bug. If you have recently downgraded or upgraded your plan, this has no impact on being able to view your courses within your workspace.


### I think there is a bug. How do I report a bug?

You can report a bug using our in-app support. Provide as much detail as possible. Our team will be in contact with you via email to troubleshoot further if needed or to let you know there has been a resolution. 

Common questions: Troubleshooting

Where is the learner dashboard?

SCORM files not loading

How do I ask learners to provide a longer typed response to a question?

Why isn't my Embed screen working?

Setting a new password

Requesting a password reset link

How to change or reset your password

SCORM session errors on Apple devices

What do I do if there is a bug?

Troubleshooting

Release notes

Getting help: How Coassemble support works

General

Getting started: Common questions

What is a collection?

How to log in to your account

What is a screen?

What tone should I select?

Coassemble terminology explained

How do I sign up for a Coassemble account?

Can I use Coassemble as an LMS?

What file types can I transform into a course?

Accessing the login page

Getting to know your Coassemble workspace

Build the business case for Coassemble

What is Coassemble?

Getting started

Connecting to Google Drive or OneDrive

Convert a presentation into an online course

Your knowledge

Configuring your email preferences

Folders

Transfer ownership of your workspace

Common questions: Workspaces

Organizing courses with folders

How to delete a creator

Managing account, workspace, and billing settings

Creators

Your workspace & settings

Brand kit: A complete guide

Managing logos

Managing and defaulting themes

Creating and configuring themes

How to upload custom fonts in Coassemble

Asset library

Brand voice

How to save a legacy course theme

Transitioning to Brand kit for legacy users

Brand kit: Saving pre-existing themes

Brand kit for users on Free

How to apply Brand voice when generating courses

Using the Brand kit

How to edit video details

Brand kit

Creating courses from scratch

Coassemble's AI

Transforming a document to a course

Common questions: Course creation

Upload your videos to your course

How do I create a course?

Videos

AI image generation

Deleting courses

Generate a screen with AI

Refine with AI

Translations

Screens

Difference between transforming a document and converting a presentation

Generate a course with AI

Narration

The Finish screen

Enforce completion of videos

Images

Publishing

Loom integration

Customizing course appearance with Themes

How to preview and review a course

Managing and editing your course

Duplicating courses

Which screen should I use?

The Quiz screen

Create & customize

How Coassemble tracks unique anonymous users

Template links

How to import a course from a template link

How to share your courses

Sharing courses with Slack

Collections

SCORM packages and translations

Exporting courses as SCORM

Common questions: Sharing

Email invitations

Can I add my courses to another platform?

Sharing course links & invitations

Sharing

Analyzing course-level Insights

Analyzing Collection-level Insights

Tracking content performance with Insights

Link Insights

Sentiment

SCORM usage

Common questions: Insights

How to filter Course insights by date range

Course insights

Detailed Quiz results

Insights

Token usage

How do I upgrade from the free plan?

Team plan

Logging in with Microsoft

Free Plan

Payments, billing, and subscriptions

Enterprise plan

Plans and advanced features

Explore best practices for sharing your knowledge.

Assessment: Best practice for quizzes

Accessibility

Coassemble is WCAG 2.2 Level AA Conformant

Best practices

Coassemble's approach to AI

AI & data security

SOC 2 compliance

How do I remove a creator's access to Coassemble?

Data security & AI

YouTube

Notion

Vimeo

Unsplash

Arcade

Hubspot

Docebo

aNewSpring

360Learning

Connections & Integrations

Headless course creation – Q&A

Security questions

Headless course creation

Guide

Support.coassemble.com