# How do I change my plan?

You can change your Coassemble plan at any time from within the app. This article covers how to upgrade, downgrade, or switch billing cycle, and what happens to your courses, your audience's access, and your allowances when you do.

## How to change your plan

1. Go to **Settings** in the left sidebar and select **Plans and Billing**.
2. Review your current plan and the other plans available. Use **Compare plans** to see what each includes.
3. Use the billing toggle (where available) to compare monthly and yearly pricing.
4. Select **Upgrade** on the plan you want, or follow the prompts to change plan.

Pulse and Hub are self-service, so you can upgrade or downgrade yourself in-app at any time. For the Embed plans, reach out to our team.

## Upgrading

When you upgrade, the new plan's features and higher allowances take effect immediately. Any unused time from your current subscription is automatically applied as a credit toward the new plan, so you're only charged the difference. You can review the breakdown under **Settings > Plans and Billing > Manage your plan**.

Upgrading is also how you raise your allowances if you're regularly hitting a limit, since each plan up includes more Identified Recipients and higher AI allowances.

## Switching from monthly to yearly

You can switch from monthly to yearly billing at any time to take the annual discount. Any unused time from your monthly subscription is credited toward the yearly plan, so you only pay the difference. On annual billing, your allowance becomes a 14-month pool spread across the subscription year.

## Downgrading

When you downgrade to a lower plan:

- **Your courses stay put.** All your courses remain in your workspace, so you don't lose any content.
- **Your audience's access may change.** If you shared courses using a feature only available on a higher plan (such as Collections), that content may no longer be accessible to your audience after downgrading.
- **Your allowances drop to the new plan.** Identified Recipient, Anonymous Recipient and AI allowances move to the new plan's levels. If you downgrade mid-month, overage for that month is calculated against the allowance that was active when each Identified Recipient was counted.

It's worth checking which features you rely on before downgrading, so you know what changes for the people taking your courses.

## Cancelling

Cancelling is the same as downgrading to Flow. You keep access until the end of your current billing cycle, then no further payments are taken and your account reverts to Flow. Your courses stay safe in your workspace, but additional creators lose access and paid features are paused. As the owner, you keep full access to the authoring tool on Flow.

## Frequently asked questions

### Will I lose my courses if I downgrade?

No. All your courses stay in your workspace. What can change is your audience's access, if a course was shared using a higher-plan feature like Collections.

### Do I get credit for unused time when I upgrade?

Yes. Any unused time from your current subscription is applied as a credit toward the new plan, so you only pay the difference.

### Can I move from monthly to yearly?

Yes, at any time, and you'll take the annual discount. Unused time from your monthly plan is credited toward the yearly plan.

### What happens to my allowances when I change plan?

They change to the new plan's levels straight away. Upgrading raises them; downgrading lowers them. On annual billing, the allowance is a 14-month pool across the year.

### How do I change an Embed plan?

The Embed plans aren't self-service. Reach out to our team and your account manager will help with the change.

### What happens to my SCORM exports if I downgrade?

SCORM export is available on Hub and the Embed plans. If you've exported SCORM packages and then downgrade to a plan without SCORM (Flow or Pulse), those packages stop working wherever they're hosted. If you upgrade back to a plan that includes SCORM, they start working again. So if you're relying on SCORM in an external LMS, stay on a plan that includes it.

Plan changes

Flow

Pulse

Embed Core

Embed Automate

Embed Partner

Overage & rates

Usage limits

Payments & billing

Plans & pricing overview

Plans & billing

Getting started in 5 minutes

What is Coassemble?

Terminology

Workspace tour

Getting started FAQ

Sign up

Coassemble as an LMS

Migrate from other tools

Getting started

Supported file types

Create from a document

Create options compared

Cloud storage

Create from slides

Sources overview

Sources you build from

Folders

Creators

Transfer ownership of your workspace

Common questions: Workspaces

Managing account, workspace, and billing settings

Workspace management

Course Collections

Collections overview

Courses overview

End-user (learner) experience

Screens

Brand kit

Create from scratch

The Finish screen

Quizzes

Languages

Media: images

Which screen to use

Create a course

Course creation FAQ

Media: video

Publish a course

Themes

Manage & edit courses

Content curation

White-labeling

AI course creation

Custom fonts

Asset library

What you can build

Course links & access

Publish & share

Share to Slack

SCORM export

Sharing FAQ

Shareable templates

Email invitations

Custom domain

Embed in your product

Deploy via MCP

Where training goes

Learners & tracking

Course analytics

Link analytics

SCORM usage

Reporting FAQ

Quiz results

Sentiment

Collection analytics

Analytics overview

Report dashboard

Webhooks

API events

Write data back via MCP

Where results go

Explore best practices for sharing your knowledge.

Build the business case for Coassemble

Assessment: Best practice for quizzes

Best practices

SCORM files not loading

SCORM session errors on Apple devices

Why isn't my Embed screen working?

Common questions: Troubleshooting

What do I do if there is a bug?

Troubleshooting

Security & SOC 2

Accessibility

Our approach to AI

AI & data security

Trust

Loom

Stripe

Notion

YouTube

HubSpot

Arcade

Vimeo

Unsplash

360Learning

aNewSpring

Docebo

Integrations overview

Slack

Connect with the API

Connect your AI model

Integrations

Release notes

Updates

Resources specifically for Embed (previously referred to as Headless course creation). These are resources that previously lived on the Headless Resources Hub.

Coassemble Embed Partner Security, Data Protection & AI FAQ

Default usage caps for clients

Managing tenant caps

Accessibility guide

AI and Data Security for Coassemble Embed Partners

Coassemble vs. Articulate: Feature comparison guide for course authoring teams

Coassemble is WCAG 2.2 Level AA Conformant

Competitor analysis

Designing effective microlearning courses

How to access and interpret the Headless usage report

How to handle competitor objections when positioning your Embed solution

Guide to pricing models for Coassemble Embed and key competitor benchmarks

Sales enablement guide: Driving user adoption

Customer testimonials for Coassemble Embed course creation (sales enablement)

Our mission: Barrier-free knowledge transfer (partner-friendly positioning language)

Getting started guide

How to communicate Coassemble feature releases to your customers 

How to migrate courses from other authoring tools into Coassemble Embed

Guide to releases

Curate

AI Create

Customize

Learner experience

Self-hosting Coassemble Embed

Initial AWS requirements for self-hosting

Embed Partners

Coassemble's AI: how it builds courses, screens, quizzes, images and narration, and how you stay in control.