---
title: "Payments & billing"
description: "How do payments and billing work?"
canonical_url: "https://support.coassemble.com/articles/payments-billing-z0zWsBP31o"
md_url: "https://support.coassemble.com/articles/payments-billing-z0zWsBP31o.md"
---
# How do payments and billing work?

> How Coassemble billing works, and where to manage invoices, payment details and your subscription.

Coassemble pricing is annual and billed as one number on your invoice. There's no meter-by-meter usage billing, and going past an allowance never creates an automatic charge. You manage billing from **Settings > Plans and Billing**, where **Manage your plan** opens the billing portal for invoices, receipts and payment details.

## How is Coassemble billed?

* **Build** is billed annually by card.
* **Scale and Partner** are annual contracts. Monthly payment schedules are available on request, and custom billing arrangements (like invoicing) are agreed as part of your conversation with the team.
* **Your invoice is one number.** Usage is never billed meter by meter, and there's no automatic overage billing on any plan.

## Common billing tasks

### Download a tax invoice or receipt

1. Go to **Settings** in the left sidebar.
2. Select **Plans and Billing**.
3. Select **Manage your plan** to open the billing portal, where you can view your billing history and download invoices and receipts.

### Update your payment details

1. Go to **Settings** in the left sidebar.
2. Select **Plans and Billing**.
3. Select **Manage your plan** and follow the prompts to update your payment method. The new details are used for future billing.

### Cancel your subscription

If you're on a legacy self-serve plan (Flow, Pulse or Hub), you can cancel any time from the billing portal. Access continues until the end of your current billing cycle, and no further payments are taken. On current plans (Build, Scale and Partner), cancellation is handled with the team: select **Talk to us** in **Settings > Plans and Billing**.

## On legacy plans

If you're on Flow, Pulse, Hub, Embed Core or Embed Automate, your billing continues as it is today: same plan, same price, same billing cycle, all managed from the billing portal.

## Frequently asked questions

### Can I pay by bank transfer or get an invoice before paying?

Build is billed by card. Custom billing arrangements, including invoicing, are available on Scale and Partner as part of your agreement, so raise it in your conversation with the team.

### Do you offer a discount for not-for-profits?

Yes, we offer a not-for-profit discount. Mention it in your plan conversation with the team.

### How can I request a refund?

Coassemble doesn't provide refunds. If you cancel, you keep access until the end of your current billing cycle and no further payments are taken.

### Why is there a "GST (Australia)" line on my invoice?

You may notice a "GST (Australia)" line on your invoice showing $0, meaning no tax has been charged. Because Coassemble is based in Australia, our invoices include a GST line by default. For customers outside Australia, this calculates to $0 in whatever currency you're billed in, correctly reflecting that no Australian tax is owed, so your total is unaffected. If your billing address is in Australia, GST is applied at 10% as expected.