When your usage exceeds your plan's allowance, what happens next depends on the metric and the plan. This article explains how overage works on Pulse and Hub, how usage above commitment is handled on the Embed plans, and the exact bands and rates that apply.

When your usage exceeds your plan's allowance, what happens next depends on the metric and the plan. This article explains how overage works on Pulse and Hub, how usage above commitment is handled on the Embed plans, and the exact bands and rates that apply.

## What overage means

Each Coassemble plan includes a monthly allowance for Identified Recipients (IRs), Anonymous Recipients (ARs), narration tokens, and AI image generation events.

"Overage" is what happens when your usage in a billing period exceeds the allowance you're paying for.

Coassemble handles overage differently depending on the metric and the plan:

* **On Pulse and Hub**, IR overage is billed automatically using a tiered rate ladder.
* **On the Embed plans (Embed Core, Embed Automate, Embed Partner)**, IR usage above your committed tier is tracked and surfaced commercially. Whether overage is billed depends on your contract and your account manager will communicate this to you.
* **All other metrics** (Anonymous Recipients, narration tokens, AI image generation events) are not billed for overage at the platform level. Pulse and Hub hard-cap them; the Embed plans surface usage above the cap to your dedicated account manager.

## IR overage on Pulse and Hub

If you go over your monthly IR allowance on Pulse or Hub, the additional IRs are billed automatically at the end of the calendar month. There's no hard stop on IRs; sharing keeps working, and the overage shows up on your invoice.

### The rate ladder

The same rate ladder applies to Pulse and Hub. Rates are shown per Identified Recipient, in your subscription currency:

| IRs above your monthly allowance | Per-IR rate |
|:---|:---|
| 1 to 500 | 2.00 |
| 501 to 2,000 | 1.50 |
| 2,001 to 5,000 | 1.00 |
| 5,001 and above | 0.75 |

*The rate gets cheaper the further into overage you go. The bands are cumulative within a single calendar month: the first 500 IRs above allowance are billed at the 2.00 rate, the next 1,500 at the 1.50 rate, and so on.*

### Annual subscribers

If you're on an annual plan, your IR allowance is a 14-month pool: your monthly allowance multiplied by 14. Overage doesn't start until that whole pool is consumed.

For example, on Hub annual, the IR allowance is 200 per month, and the 14-month pool is 2,800 IRs available across the year. A month where you use 250 IRs draws from the pool but doesn't trigger overage. Overage kicks in once you've used 2,800 IRs in the subscription year, and is calculated from that point on using the same rate ladder.

### When you'll see the charge

Overage accumulated within a calendar month is billed once, at the end of that month.

* **Monthly subscribers** see overage on the same invoice as their platform fee.
* **Annual subscribers** receive a separate monthly overage charge during the 12-month subscription term.

The actual transaction happens through Stripe, the same payment processor that handles your subscription.

### What doesn't trigger overage

Some specific scenarios where overage doesn't apply:

* Customers whose IR allowance has been manually set to "unlimited" never accrue overage, regardless of how much usage they generate.
* Flow has no IR allowance because it's anonymous-only. Flow users only have AR usage, which is hard-capped.
* AR, narration token, and AI image generation usage don't accrue overage. They pause when you hit the cap, and resume the following billing period.

## IR usage above commitment on the Embed plans

The Embed plans (Embed Core, Embed Automate, Embed Partner) work differently. You commit to an IR volume as part of your contract, and your billing reflects that commitment:

| Plan | Committed IRs per year |
|:---|:---|
| Embed Core | 500 |
| Embed Automate | 2,000 |
| Embed Partner | 10,000 (or as negotiated) |

Usage above your committed tier doesn't block anything. Embed customers don't see a hard cap on IRs, ARs, narration, or image generation. Sharing keeps working, and AI generation keeps running. The overage is recorded against your account, and your account manager will be in touch to discuss adjusting your commitment.

Whether that conversation turns into an automatic billing arrangement depends on your contract. Embed plans support optional automatic overage billing, which can be activated on a per-customer basis once the customer has been notified. When automatic billing is active, IR usage above the committed tier is charged monthly at a blended rate derived from your committed tier and platform fee. The blended rate is calculated as: platform fee divided by committed IRs, divided by 12.

For Embed Partner customers, the exact rates and commitment numbers live in your Order Form rather than this article, since they vary per contract.

## Anonymous Recipients, narration tokens, and AI image generation

These metrics don't accrue overage on any plan. The behaviour at the cap depends on whether you're on a self-service plan or an Embed plan.

**On Pulse and Hub (and Flow for AR/AI metrics):** when you hit 100% of an allowance, that specific feature pauses for the rest of the billing period. Everything else in your workspace keeps working. The allowance resumes at the start of the next billing period. For narration tokens and AI image generation events, your account manager can apply a one-month top-up if you need to keep generating before the next reset.

**On the Embed plans:** caps are soft. If you go over 100%, the feature keeps working. The overage is recorded against your account and your account manager will be in touch.

## How to check your usage

Open **Settings** and select **Usage limits**. Each metric (IRs, ARs, narration tokens, AI image generation events) is shown with a progress bar and percentage used.

## Common questions

### Does overage apply per workspace or per account?

Per customer account. If your account has multiple workspaces sharing one subscription, allowances are pooled and overage is calculated across the whole account.

### What happens if I downgrade my monthly subscription mid-month?

The allowance applicable to your new plan takes effect immediately. Overage calculation for that month is based on the allowance that was active at the time each IR was counted. If you cancel your subscription, you can continue to keep using the product through your paid period. You can keep accruing overage right up to the end. At the end of the billing period, you will receive a standalone invoice that is an overage-only charge. 

### Can I prepay or top up my IR allowance?

For IRs on Pulse and Hub, overage is billed at the end of the month based on actual usage, so there's no upfront top-up to buy. If you're consistently in overage, talk to support about moving to a plan with a higher allowance, or to an Embed plan with a committed IR tier that suits your real volume.

For narration tokens and AI image generation events on Pulse and Hub, your account manager can apply a one-month top-up if you'd run out before the next reset.

### Is there a way to be alerted before I hit overage?

Threshold tracking is in place, and your account manager will be in touch as you approach or exceed your allowance.

Overage, bands, and rates

Flow

Pulse

Embed Core

Embed Automate

Embed Partner

Payments, billing, and subscriptions

Plans and advanced features

Release notes

General

What is Coassemble?

Coassemble terminology explained

Accessing the login page

Getting to know your Coassemble workspace

Build the business case for Coassemble

Getting started: Common questions

How do I sign up for a Coassemble account?

What file types can I transform into a course?

What is a screen?

What tone should I select?

What is a collection?

Can I use Coassemble as an LMS?

How to log in to your account

Getting started

Connecting to Google Drive or OneDrive

Convert a presentation into an online course

Your knowledge

Usage limits

Identified Recipients and Anonymous Recipients

Logging in with Microsoft

Folders

Creators

Transfer ownership of your workspace

Configuring your email preferences

Common questions: Workspaces

How to delete a creator

Managing account, workspace, and billing settings

Organizing courses with folders

Your workspace & settings

How to upload custom fonts in Coassemble

How to save a legacy course theme

Brand kit: Saving pre-existing themes

How to apply Brand voice when generating courses

Brand voice

Asset library

Managing logos

How to create and configure themes

Managing and defaulting themes

Using the Brand kit

Brand Kit: A complete guide

How to edit video details

Brand kit

AI image generation

Generate a screen with AI

Refine with AI

Difference between transforming a document and converting a presentation

Coassemble's AI

Screens

Creating courses from scratch

Deleting courses

Duplicating courses

Enforce completion of videos

Generate a course with AI

The Finish screen

The Quiz screen

Transforming a document to a course

Translations

Images

Upload your videos to your course

Which screen should I use?

How do I create a course?

Common questions: Course creation

How to Upload Videos to Your Course

Narrating translations

Narration

Publishing

Loom integration

How to preview and review a course

Customizing course appearance with Themes

Managing and editing your course

Guide to AI Narration Tokens in Coassemble

Create & customize

Sharing course links & invitations

Collections: create, customize, share, and track learning paths

How to import a course from a template link

How to share your courses

Sharing courses with Slack

SCORM packages and translations

Exporting courses as SCORM

Common questions: Sharing

Template links

Email invitations

How to Add Your Coassemble Courses to Another Platform

How Coassemble tracks unique anonymous users

Sharing

How to filter Course insights by date range

Course insights

Link Insights

SCORM usage

Common Questions: Tracking Learners, Reporting, and Limits in Coassemble

Detailed Quiz results

Sentiment

Analyzing course-level Insights

Analyzing Collection-level Insights

Tracking content performance with Insights

Insights

Explore best practices for sharing your knowledge.

Accessibility

Assessment: Best practice for quizzes

Coassemble is WCAG 2.2 Level AA Conformant

Best practices

SCORM files not loading

SCORM session errors on Apple devices

Why isn't my Embed screen working?

Common questions: Troubleshooting

What do I do if there is a bug?

Requesting a password reset link

Setting a new password

How to change or reset your password

Troubleshooting

SOC 2 compliance

Coassemble's approach to AI

AI & data security

Data security & AI

API keys

Passing identity (and tenant context) in embedded sessions

Notion

YouTube

Hubspot

Arcade

Vimeo

Unsplash

360Learning

aNewSpring

Docebo

Embed and Stripe: How to Sell Access Using Your Own Checkout and Coassemble Embed

Connections & Integrations

Upcoming plan changes

Updates and communication

Resources specifically for Embed (previously referred to as Headless course creation). These are resources that previously lived on the Headless Resources Hub.

Coassemble Embed Partner Security, Data Protection & AI FAQ

Default usage caps for clients

Managing tenant caps

Accessibility guide

AI and Data Security for Coassemble Embed Partners

Coassemble vs. Articulate: Feature comparison guide for course authoring teams

Competitor analysis

Designing effective microlearning courses

How to access and interpret the Headless usage report

How to handle competitor objections when positioning your Embed solution

Guide to pricing models for Coassemble Embed and key competitor benchmarks

Sales enablement guide: Driving user adoption

Customer testimonials for Coassemble Embed course creation (sales enablement)

Our mission: Barrier-free knowledge transfer (partner-friendly positioning language)

Overage, bands, and rates

Share

Share

Overage, bands, and rates

Share

Share