When Coassemble releases new functionality, you may need to inform your own customers—especially when a change affects your partner integration. This guide explains what to expect from Coassemble release communications and provides a customer-facing email template plus best-practice principles you can adapt to your product voice.

When Coassemble releases new functionality, you may need to inform your own customers—especially when a change affects your partner integration. This guide explains what to expect from Coassemble release communications and provides a customer-facing email template plus best-practice principles you can adapt to your product voice.

## What Coassemble sends partners

For every release that affects partner integrations, you’ll receive a sequence of partner emails:

* **Preview (2–4 weeks before release):** Early notice of what’s coming.
* **Reminder (1–2 days before Standard Release):** Heads-up before the Standard Release server goes live.
* **Standard Release confirmation (day of release):** Confirmation that Standard Release is live.
* **Controlled Release confirmation (\~2 weeks later):** Confirmation when the Controlled Release server catches up.

For releases that **don’t** affect your integration, you’ll receive a short FYI so you’re aware of the update.

> Note: This article uses current GTM server terminology (**Standard Release** and **Controlled Release**) with previous names shown in brackets where relevant.

## What your customers and end-users actually need to know

End-customers don’t need every technical detail. They typically care about three things:


1. **What’s new:** What can they do now that they couldn’t before? Does something look different in their experience?
2. **Whether they need to do anything:** Is it automatic, opt-in, or does it require a settings change?
3. **What it looks like:** A brief visual (screenshot or short GIF) can make the change instantly clearer.

Lead with these points. If deeper technical detail is needed, link to a follow-up resource rather than adding complexity to the announcement.

## Customer announcement email template (Adaptable)

Use this as a starting point and rewrite it in your own brand voice. The example below is related to course creation. 

**Subject:** New in course creation: **\[feature name\]**

Hi **\[customer name\]**,

We’ve just rolled out a new feature in our course creation tools: **\[feature name\]**. Here’s what it means for you.

* **What’s new:** *\[One or two sentences describing the capability in plain language. Avoid jargon.\]*
* **What changes for you:** *\[Is this automatic or opt-in? If opt-in, link to where they can turn it on. If automatic, describe what they’ll see in the UI.\]*
* **Why we think you’ll like it:** *\[One concrete use case. Example: “If you’ve been struggling with X, this means you can now do Y.”\]*

If you have any questions, reply to this email or visit our help centre.

Thanks,**\[Your team\]**

## Principles for effective partner-to-customer Release Comms

* **Translate—don’t copy—our voice.** Coassemble release emails are written for partners. Your customers are end-users, so reframe the update in terms that matter to them with visual resources that are appropriate.
* **Time your message to the customer experience.** A message timed to Standard Release can confuse customers who won’t see the change until Controlled Release. Send your announcement when your customers will actually experience the update. Many of our features are opt-in for Embed partners, so your team determines when they go live for your customers. 
* **Use your own examples.** Tie the feature to customer workflows and outcomes rather than describing abstract capability.
* **Keep it short.** Most customers skim. Provide links for more detail instead of burying key points in long explanations.

## When you need help

If you’re unsure how to position a new feature for your customers—or whether it’s opt-in vs. automatic—reply directly to the partner release email. We’ll get back to you quickly.

How to communicate Coassemble feature releases to your customers 

Resources specifically for Embed (previously referred to as Headless course creation). These are resources that previously lived on the Headless Resources Hub.

Coassemble Embed Partner Security, Data Protection & AI FAQ

Default usage caps for clients

Managing tenant caps

Accessibility guide

AI and Data Security for Coassemble Embed Partners

Coassemble vs. Articulate: Feature comparison guide for course authoring teams

Coassemble is WCAG 2.2 Level AA Conformant

Competitor analysis

Designing effective microlearning courses

How to access and interpret the Headless usage report

How to handle competitor objections when positioning your Embed solution

Guide to pricing models for Coassemble Embed and key competitor benchmarks

Sales enablement guide: Driving user adoption

Customer testimonials for Coassemble Embed course creation (sales enablement)

Our mission: Barrier-free knowledge transfer (partner-friendly positioning language)

Getting started guide

How to migrate courses from other authoring tools into Coassemble Embed

Guide to releases

Curate

AI Create

Customize

Learner experience

Embed Partners

Release notes

General

What is Coassemble?

Coassemble terminology explained

Accessing the login page

Getting to know your Coassemble workspace

Build the business case for Coassemble

Getting started: Common questions

How do I sign up for a Coassemble account?

What file types can I transform into a course?

What is a screen?

What tone should I select?

What is a collection?

Can I use Coassemble as an LMS?

How to log in to your account

Getting started

Connecting to Google Drive or OneDrive

Convert a presentation into an online course

Your knowledge

Usage limits

Identified Recipients and Anonymous Recipients

Logging in with Microsoft

Folders

Creators

Transfer ownership of your workspace

Configuring your email preferences

Common questions: Workspaces

How to delete a creator

Managing account, workspace, and billing settings

Organizing courses with folders

Your workspace & settings

How to upload custom fonts in Coassemble

How to save a legacy course theme

Brand kit: Saving pre-existing themes

How to apply Brand voice when generating courses

Brand voice

Asset library

Managing logos

How to create and configure themes

Managing and defaulting themes

Using the Brand kit

Brand Kit: A complete guide

How to edit video details

Brand kit

AI image generation

Generate a screen with AI

Refine with AI

Difference between transforming a document and converting a presentation

Coassemble's AI

Screens

Creating courses from scratch

Deleting courses

Duplicating courses

Enforce completion of videos

Generate a course with AI

The Finish screen

The Quiz screen

Transforming a document to a course

Translations

Images

Upload your videos to your course

Which screen should I use?

How do I create a course?

Common questions: Course creation

How to Upload Videos to Your Course

Narrating translations

Narration

Publishing

Loom integration

How to preview and review a course

Customizing course appearance with Themes

Managing and editing your course

Guide to AI Narration Tokens in Coassemble

Create & customize

Sharing course links & invitations

Collections: create, customize, share, and track learning paths

How to import a course from a template link

How to share your courses

Sharing courses with Slack

SCORM packages and translations

Exporting courses as SCORM

Common questions: Sharing

Template links

Email invitations

How to Add Your Coassemble Courses to Another Platform

How Coassemble tracks unique anonymous users

Sharing

How to filter Course insights by date range

Course insights

Link Insights

SCORM usage

Common Questions: Tracking Learners, Reporting, and Limits in Coassemble

Detailed Quiz results

Sentiment

Analyzing course-level Insights

Analyzing Collection-level Insights

Tracking content performance with Insights

Insights

Flow

Pulse

Embed Core

Embed Automate

Embed Partner

Overage, bands, and rates

Payments, billing, and subscriptions

Plans and advanced features

Explore best practices for sharing your knowledge.

Accessibility

Assessment: Best practice for quizzes

Best practices

SCORM files not loading

SCORM session errors on Apple devices

Why isn't my Embed screen working?

Common questions: Troubleshooting

What do I do if there is a bug?

Requesting a password reset link

Setting a new password

How to change or reset your password

Troubleshooting

SOC 2 compliance

Coassemble's approach to AI

AI & data security

Data security & AI

API keys

Passing identity (and tenant context) in embedded sessions

Notion

YouTube

Hubspot

Arcade

Vimeo

Unsplash

360Learning

aNewSpring

Docebo

Embed and Stripe: How to Sell Access Using Your Own Checkout and Coassemble Embed

How to communicate Coassemble feature releases to your customers

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How to communicate Coassemble feature releases to your customers

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