## Key resources to bookmark

Save these links and contacts:

* **Developer documentation:** [https://developers.coassemble.com/](/doc/httpsdeveloperscoassemblecom-7hrswceZz7) 
  The full API reference, authentication setup, and code samples. This is the first stop for your technical team when they're building or debugging an integration. It covers endpoint details, request and response shapes, webhooks, and embedding patterns. If your developers haven't seen it yet, this is the link to send them.
* **VIP partner support: [vip@coassemble.com](mailto:vip@coassemble.com)** 
  Your direct line for anything technical, commercial, or in between. It's faster than going through general gday@coassemble because it routes straight to the team that knows your partnership. Use it for help with your integration, questions about your account, escalations, or anything you'd usually need an account manager for.
* **Partner Resources (this hub)**
  Where you are right now. This is where you'll find sales enablement material, competitor positioning, accessibility and security guides, partner-only updates, and best practices for working with your customers. 
* **Release notes:** <https://support.coassemble.com/en-us/articles/release-notes-HcvM2zzVCE> 
  A living record of what has shipped, what's coming, and what's changed across the platform. Worth checking before any release window and after any bug report from a customer. The detail here often answers technical questions before you need to escalate.
* **Status page:** <https://status.coassemble.com/> 
  Real-time visibility into platform health. If a customer reports an outage, this is the first place to check. We'd strongly recommend subscribing to status updates so you're notified directly when an incident is opened, updated, or resolved. Subscribe via the "Get updates" button on the status page itself. If you click “Subscribe to specific components”, you can select the relevant servers for your partnership. 
* **Knowledge base:** <https://support.coassemble.com/> 

  Our general knowledge base that supports the broader Coassemble platform. You can view all our help articles for every feature, including examples of how we speak about our core capabilities. Useful as a reference when your customers ask about a Coassemble feature, and useful as a source of language and framing you can borrow when explaining the same features in your own platform's voice.

## Where to go for help

There are a few ways to get support, depending on what you need.

**Start with the AI assistant.** For most questions, the fastest answer comes from our AI assistant. You can use it in two places:

* Here on Partner Resources, where it's trained on partner-specific content (the articles in this hub, sales enablement material, technical guidance, and accessibility resources). This is the right place for partner-specific questions. We also have it available here, as it means if you have team members who have partner-specific questions, but aren’t actually members of your Coassemble workspace, they can still ask the AI assistant. 
* From within your Coassemble workspace by selecting **Get help** and then **Ask us**. This version is tuned to general platform questions and is most useful when you or your team are using the product directly.

If you don't get a complete answer, the assistant will let you know and you can move to the next step. It will escalate your questions to our team. 

**Email [vip@coassemble.com](mailto:vip@coassemble.com) for anything that needs a human.** This is your direct line for technical issues, commercial questions, escalations, and anything that doesn't have an obvious answer in the resources here. To help us turn things around quickly, include:

* As much detail as possible, including which server environment you're using (Standard Release or Controlled Release).
* What you're trying to do, and what you're seeing instead.
* Any relevant error messages, request and response samples, or screenshots.

The more context you can give us up front, the faster we can come back with a useful answer.

**Watch for partner-wide emails.** For anything that affects multiple partners (release timing, feature changes, compliance updates, server-wide events), we'll send a partner-wide email so you don't need to chase updates. If anyone on your team should be receiving these but isn't, reply to any partner email and we'll add them. These emails will be sent from vip@coassemble.com, so please ensure this email address isn’t heading to your spam. 

**Check the status page for outages.** If something looks broken across the platform, <https://status.coassemble.com/> will show whether there's a live incident before you raise it with us. Subscribing to status updates means you'll be notified directly when an incident opens, updates, or resolves.

Getting started guide

Resources specifically for Embed (previously referred to as Headless course creation). These are resources that previously lived on the Headless Resources Hub.

Coassemble Embed Partner Security, Data Protection & AI FAQ

Default usage caps for clients

Managing tenant caps

Accessibility guide

AI and Data Security for Coassemble Embed Partners

Coassemble vs. Articulate: Feature comparison guide for course authoring teams

Coassemble is WCAG 2.2 Level AA Conformant

Competitor analysis

Designing effective microlearning courses

How to access and interpret the Headless usage report

How to handle competitor objections when positioning your Embed solution

Guide to pricing models for Coassemble Embed and key competitor benchmarks

Sales enablement guide: Driving user adoption

Customer testimonials for Coassemble Embed course creation (sales enablement)

Our mission: Barrier-free knowledge transfer (partner-friendly positioning language)

How to communicate Coassemble feature releases to your customers 

How to migrate courses from other authoring tools into Coassemble Embed

Guide to releases

Curate

AI Create

Customize

Learner experience

Embed Partners

Release notes

General

What is Coassemble?

Coassemble terminology explained

Accessing the login page

Getting to know your Coassemble workspace

Build the business case for Coassemble

Getting started: Common questions

How do I sign up for a Coassemble account?

What file types can I transform into a course?

What is a screen?

What tone should I select?

What is a collection?

Can I use Coassemble as an LMS?

How to log in to your account

Getting started

Connecting to Google Drive or OneDrive

Convert a presentation into an online course

Your knowledge

Usage limits

Identified Recipients and Anonymous Recipients

Logging in with Microsoft

Folders

Creators

Transfer ownership of your workspace

Configuring your email preferences

Common questions: Workspaces

How to delete a creator

Managing account, workspace, and billing settings

Organizing courses with folders

Your workspace & settings

How to upload custom fonts in Coassemble

How to save a legacy course theme

Brand kit: Saving pre-existing themes

How to apply Brand voice when generating courses

Brand voice

Asset library

Managing logos

How to create and configure themes

Managing and defaulting themes

Using the Brand kit

Brand Kit: A complete guide

How to edit video details

Brand kit

AI image generation

Generate a screen with AI

Refine with AI

Difference between transforming a document and converting a presentation

Coassemble's AI

Screens

Creating courses from scratch

Deleting courses

Duplicating courses

Enforce completion of videos

Generate a course with AI

The Finish screen

The Quiz screen

Transforming a document to a course

Translations

Images

Upload your videos to your course

Which screen should I use?

How do I create a course?

Common questions: Course creation

How to Upload Videos to Your Course

Narrating translations

Narration

Publishing

Loom integration

How to preview and review a course

Customizing course appearance with Themes

Managing and editing your course

Guide to AI Narration Tokens in Coassemble

Create & customize

Sharing course links & invitations

Collections: create, customize, share, and track learning paths

How to import a course from a template link

How to share your courses

Sharing courses with Slack

SCORM packages and translations

Exporting courses as SCORM

Common questions: Sharing

Template links

Email invitations

How to Add Your Coassemble Courses to Another Platform

How Coassemble tracks unique anonymous users

Sharing

How to filter Course insights by date range

Course insights

Link Insights

SCORM usage

Common Questions: Tracking Learners, Reporting, and Limits in Coassemble

Detailed Quiz results

Sentiment

Analyzing course-level Insights

Analyzing Collection-level Insights

Tracking content performance with Insights

Insights

Flow

Pulse

Embed Core

Embed Automate

Embed Partner

Overage, bands, and rates

Payments, billing, and subscriptions

Plans and advanced features

Explore best practices for sharing your knowledge.

Accessibility

Assessment: Best practice for quizzes

Best practices

SCORM files not loading

SCORM session errors on Apple devices

Why isn't my Embed screen working?

Common questions: Troubleshooting

What do I do if there is a bug?

Requesting a password reset link

Setting a new password

How to change or reset your password

Troubleshooting

SOC 2 compliance

Coassemble's approach to AI

AI & data security

Data security & AI

API keys

Passing identity (and tenant context) in embedded sessions

Notion

YouTube

Hubspot

Arcade

Vimeo

Unsplash

360Learning

aNewSpring

Docebo

Embed and Stripe: How to Sell Access Using Your Own Checkout and Coassemble Embed

Getting started guide

Share

Share

Getting started guide

Share

Share